Help Center
Answers to the most common questions about using TAIM54.
Getting Started
Click "Get Started" on the homepage and complete the registration form. Choose whether you're a buyer or a supplier. Your account will be active immediately.
Business verification is handled through our AI-guided supplier onboarding. Navigate to Onboarding → Supplier to begin. You'll be asked for your business registration number, location, and product categories.
Browsing the marketplace and submitting RFQs is free for buyers. Suppliers are free to list products and respond to RFQs. Transaction-based fees apply when orders are placed. Full pricing details will be published at launch.
For Buyers
There are two ways: (1) Find a product you need on the marketplace and click "Request Quote" — our AI will prefill a requisition form. (2) Go to My Dashboard → New Request and describe what you need in plain English. Our AI generates a professional RFQ document automatically.
A Requisition is a free-text description of what you need — you don't need to know the formal specification. Our AI converts it into a structured RFQ. An RFQ (Request for Quotation) is the formal document that gets sent to suppliers.
When proposals are received, our AI procurement engine evaluates them against your stated requirements: price, lead time, supplier reliability, and compliance documentation. You'll see a ranked shortlist with evaluation notes.
Payment is processed when you place an order. Funds are held in escrow and released to the supplier only after you confirm satisfactory delivery.
For Suppliers
Go to the Supplier Onboarding page and complete our AI-guided setup. It takes 10-15 minutes. Once approved, you can list products and start responding to RFQs.
Log in to your Supplier Dashboard and navigate to RFQ Inbox. RFQs are filtered to your product categories. Click any RFQ to read the full requirements and submit a quote.
Your quote should include: unit price, total price, currency, quantity you can supply, lead time in days, and any relevant notes. Attach certifications or compliance documents if requested.
Payments & Disputes
TAIM54 supports USD, EUR, GBP, and major African currencies including NGN, ZAR, KES, GHS, EGP, MAD, and more. Currency conversion for cross-border transactions is handled automatically.
Contact our support team through the Help Center or use the dispute resolution feature on your order. Our team will review all transaction records, communications, and delivery confirmations to resolve the issue fairly.